Ryan Story

Ryan's Story


Our Intensive Outreach team work alongside existing services for Care Leavers in Hertfordshire, to provide bespoke, intensive support for a period of up to six months.

Without the support systems many of us take for granted, care leavers are widely recognised to be at much higher risk of homelessness than their peers and – due to a number of factors – 21-year-old Ryan was thought to be at particularly high risk.

When Ryan was referred to hyh he was living in supported accommodation but with a catalogue of mental health issues, and struggling with isolation, and addiction, he was quickly getting into debt. He struggled to pinpoint exactly what he needed to change to improve his quality of life.

Ryan was diagnosed with a low IQ and when he was in school, struggled to read and write. He also felt isolated and didn’t know how make use of his time. As a result, his excessive spending on cannabis and non-essentials like subscription services meant he often ran out of necessities like food, toiletries, and clothing.

Fortunately, our Intensive Outreach team were able to provide solution focused one-to-one support to meet his needs. The focus was on promoting well-being, independence, and moving forward.

The team supported Ryan to register with the GP and dentist. A psychiatric assessment was also arranged for him. The team used visual tools to help Ryan understand his daily routine and make use of his time effectively. This made it easier for us to discuss the various opportunities he could engage with, and to explore how to overcome any obstacles he encountered.

Our Intensive Outreach team had budgeting sessions with Ryan to help him understand his expenses, income, and the consequences, if non-essentials become a priority over food, clothing, toiletries, rent and bills again. Because he wasn’t used to taking care of himself or his appearance and used to run out of food, the team also supported him with food vouchers, toiletries, clothing, and trainers.

Ryan was incredibly grateful for the support received and even sent a thank you card to the team express his gratitude. He now understands how to move forward and improve his quality of life.



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Please note: to protect our service users, names have been changed and representative images used