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What is the service?


If you want to know more about our service
please watch our video featuring
families and mediators

A FREE, confidential, impartial Mediation service that works with families who are having arguments. Mediators offer fair and unbiased support to help families recognise for themselves what issues need to be resolved. They work with young people and their families to help them resolve their arguments and move forward in a way that feels fair to everyone involved. Mediation helps them understand what may have led to arguments in the first place and lets them be in control of how the situation is resolved. Mediation is very practical and focuses on what needs to happen to help differences get resolved.

Our Mediators are fully qualified and highly skilled in managing difficult discussions and high emotions within family meetings. They will not judge, tell anyone what to do, take sides or give advice. They will help families to find their own solutions and make lasting changes in how they talk to each other, resulting in fewer arguments and improving family relationships.



How does Mediation work?

Each individual will meet with a Mediator on their own to talk about what has been happening. The Mediator will then explain how Mediation meetings work and, if everyone involved thinks that Mediation will help, the Mediator will arrange one or more meetings.

Depending on the requirements one or two Mediators might be involved who will provide a comfortable and neutral environment in which to talk. They are trained to help families talk about the issues that are important and to deal with difficult discussions. They will help to find a way forward that seems fair and practical to everyone involved.


Mediators do not:
Mediators do:
  • Give advice or tell anyone what to do
  • Take sides or represent one person
  • Make judgments about families
  • Go to family homes
  • Help families to gain new skills in
    communication and managing conflict
  • Help families to find the right solutions
    for them
  • Help families to make long term changes
    for the future.


Who is the service for?

We offer one Mediation service for, one for 10-24 year olds and their parents and carers.


What areas are covered?


Length of service

Mediation normally takes place over a 6-8 week period.

Contact us

Please contact us on: 03333 202 384 (local rate)


Alternatively you can email:

10 – 24:This email address is being protected from spambots. You need JavaScript enabled to view it.


Referral process

Please call us on 03333 202 384 if you want to access the service.

Or complete and send our referral form:


10-24: mediation form and either email: This email address is being protected from spambots. You need JavaScript enabled to view it. or post to:
10-24 Mediation, 1st Floor Gracemead House, Hatfield, Herts, AL10 8HX
Download 10 - 24 Referral Form