Advice & Information


What is the service?

A  FREE, countywide, friendly and confidential advice service to 16 – 24 year olds who are homeless, experiencing housing difficulties or require general advice on their housing options. Through assessing the needs of the young person, either face to face, or over the telephone, the Advice & Information workers will give realistic advice and options to the young person and family members, as required. They will refer or signpost the young people on to the most appropriate support services.  Where possible, they will use their mediation skills in order to prevent a homeless situation by supporting the young person and their family to reconcile differences.  If homelessness cannot be prevented, the service will aim to support a young person to access appropriate accommodation.

Who is the service for?

16-24yr olds. Parents who are concerned about their 16-24yr old
Professionals who are working with 16-24yr olds


What areas are covered?



Length of service

Advice & Information team can offer support up to 4 weeks. If the young person requires support after this time they will either be referred to our Floating Support service or to other relevant agencies.


Contact us

16-17 years


Freephone 03003 230 130 or visit homeless hub


18-24 years


Call 03333 202 384 (local rate) enquiries during office hours

Freephone 08000 355 775 for urgent enquiries


Referral process

You can access this service via telephone or email as above.

Advice & Information

£10 - pays for Jane to travel to meet her Advice & Information worker