Masons Story

Mason's Story


Mason is an 18-year-old care-leaver who was struggling with depression and isolation. He had spent several years in the care system and was very nervous about getting a flat of his own. At the time he was unemployed but hoped to move into education in the future. He was worried about how he would be able to afford all the bills as this was his first independent accommodation.

After being referred to hyh by his Local Housing Authority, Sue, one of our brilliant Floating Support workers, helped Mason to register for utilities and set up a budget plan. He was also helped to register for changes in his benefits and apply for housing costs for his rent charges. He was unaware he was entitled to grants for things like his electricity and wouldn’t have applied without the help of Floating Support.

There was an issue further down the line where Universal Credit missed some rent payments, which took several weeks to resolve with the help of Floating Support. Sue helped Mason contact the housing provider to get all the evidence needed to demonstrate the error. Without this support he was at serious risk of losing his tenancy as his arrears were near to £1000. When other benefit issues with Universal Credit happened later, Mason was supported in dealing with them and when there was a break in income, Sue helped him access a food bank and a local charity who provided funds for gas and electric.

Mason was always kept in the loop and took part in phone calls. This approach has allowed him to learn the skills to deal with situations in the future more confidently.

Mason has spent a year in his current tenancy and has now been offered a secure tenancy with his social landlord.



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Please note: to protect our service users, names have been changed and representative images used