James Story

James' Story


James was referred to Herts Young Homeless by his old hostel. Although he’d since moved out, and into his own flat, he was struggling to live independently and was at risk of being evicted.

James was estranged from his family, and has diagnosed mental health conditions, which meant he struggled to cope with living alone. But after one of our brilliant Floating Support Workers met with him, it was clear that there were lots of ways we could help.  James really needed support with his mental health, rent arrears, budgeting and claiming the benefits he was entitled to.

Firstly, we made sure that James’s rent was paid directly to the landlord from Universal Credit instead of to his own bank account, to avoid getting into further arrears. We also helped him set up an affordable repayment plan between his landlord and Universal Credit to start reducing this debt.

In addition, because James’s poor mental health was having such a negative impact, we made an S.P.A referral to get him some extra support. These involve a team of clinicians assessing your emotional and mental health concerns to help establish the best way to support you. We also identified that he was entitled to a Personal Independence Payment (PIP) and helped James to apply for this benefit, to support his independent living.

To improve his budgeting going forward, our Floating Support team worked with James to make sure he understood all of his household bills, going over numerous interactive budgeting exercises together. To increase his chances of success, hyh was also able to donate clothes and a washing machine to James, which helped improve his confidence and independence.

Over six months, we’ve helped James to reduce his rent arrears and improve his mental health, which has contributed to James living a more independent life. So much so, that he has even started doing voluntary work in the local area.

It has been a pleasure to work with James and see him go from being at risk of eviction to managing his tenancy properly. He has flourished into an independent young man who is looking forward to the future.



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Please note: to protect our service users, names have been changed and representative images used