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Frequently Asked Questions

 

What impact is Covid-19 having on Herts Young Homeless?

I’ve got nowhere to go tonight – what can I do?

If you are under 16yrs old then contact Children’s Services on 0300 123 4043.

In the first instance you should always try and find somewhere safe to stay with either friends or family, even if this is only for a night or two.

If this is not an option, please contact the relevant team below;

 

  • Aged 16 or 17: contact the HUB on 03003 230 130.
  • Aged 18+: contact your Local Council

I’m not safe in my own home – what can I do?

If you or any other person feels they are in immediate danger then call the police on 999.
If you think anyone else, in particular children or vulnerable adults, are at risk of harm, contact either:

 

  • Police: 999 or 101
  • Children Services: 0300 123 4043
  • Adult Safeguarding: 0300 123 4042

 

If you are suffering from or under threat of any form of violence or abuse then you need to seek advice as soon as possible. For advice on your housing situation, please contact the relevant team below:
 

  • Aged 16 or 17: contact the HUB on 03003 230 130.
  • Aged 18+: contact your Local Council or hyh’s 18+ HUB: 08000 355 775

 

You can also contact the National Domestic Violence helpline run by Refuge on: 0808 2000 247

I’m worried I am going to lose my accommodation or my home

For help with your housing situation and to talk to one of our trained workers who can offer advice on the services and options available to you, please contact the relevant team below;
 

  • Aged 16 or 17: contact the HUB on 03003 230 130.
  • Aged 18+: contact your Local Council or hyh’s 18+ HUB: 08000 355 775

 

Other organisations offer advice, including:

 

Do hyh have rooms to rent and can I get help with a deposit?

hyh do NOT have any rooms to rent but our ‘Guide to Private Renting’ offers advice and guidance on what you will need to consider and be aware of beforehand.

hyh cannot help fund deposits but there are some ways you might be able to get assistance with this, please contact the 18+ HUB for further advice.

If I am homeless, will I get my own flat or house?

Some hostels offer a move-on into your own accommodation, however, this will depend on your circumstances and the agreement that they have with the local councils. We can never guarantee this and it may be that you move on into private rented accommodation. The support staff in the project will support you with this, such as linking you in with credit unions so you can save for a deposit.

How do I get into a hostel and what rules do they have?

Hostels have different application processes. You can apply directly to some hostels if you visit them or their websites but for some you will need to be referred to by an agency such as your local Council.

You can also contact the relevant team listed below, for further advice on your options.
 

  • Aged 16 or 17: contact the HUB on 03003 230 130.
  • Aged 18+: contact your Local Council or hyh’s 18+ HUB: 08000 355 775
     

All hostels are managed by different organisations; therefore they have their own rules. For instance: some allow visitors while others do not. Once you have applied for a hostel, they will interview you before offering you a space and they will also explain the rules that the particular hostel has.

I have my own accommodation but am struggling to pay my bills

Managing your own home can be really difficult, especially if you are doing it for the first time. If you feel you need help, contact our 18+ HUB  team on 08000 355 775 and an experienced worker will assess your situation, provide advice and may be able to refer you to a colleague for longer term support.

What is mediation?

A FREE, confidential, impartial service that works with families who are having arguments. Mediators offer fair and unbiased support to help families recognise for themselves what issues need to be worked out and how to move forward in a way that feels fair to everyone involved. Mediation is very practical and focuses on what needs to happen to help differences get resolved.

How long does mediation last?
We offer around six sessions to families and aim to meet on a weekly basis for 1-2 hours.

How successful is mediation?
Mediation may not work for all families. However, if all parties participating are open to and willing to put changes in place then they are likely to see positive change within their relationships.

What is Dual Diagnosis?

Dual Diagnosis can support those with mental health and substance misuse problems. We currently have a dual diagnosis family link worker who can provide dual diagnosis support to enable young people / family members to access our mediation service.

I am struggling with my mental health but am not getting support.
 
If you are 16/17yrs old, you can call our advice line and they will be able to provide information of the support available and how to contact them / refer / signpost.

If you are 18+, you can call our advice line and they will be able to provide information of the support available and how to contact them / refer / signpost.

What can 18+ Hub help me with?

The 18+ Hub is a confidential service in Hertfordshire that can provide one-off advice to young people aged 18-24 who require guidance on their current housing situation, private renting or money advice / benefit information. The 18+Hub can also signpost to other agencies or services.

For those within the priority groups (see below) an allocated worker will provide solution-focused housing-related floating support for a maximum of six months. Each case will be reviewed on a regular basis.

Examples of the type of support provided include:
 

  • General tenancy sustainment
  • Independent living skills
  • Finding suitable accommodation
  • Income / budgeting
  • Education and training
  • Debt advice
  • Co-ordinated plans with relevant partner agencies to ensure that all support needs are met

 

Herts Young Homeless (hyh) and Catalyst, work in partnership to deliver the 18+ Hub service.

Where do hyh deliver education projects?

All over Hertfordshire, this can be in schools, education projects and youth clubs.

What subjects do you cover?

We have a variety of different interactive sessions covering homelessness, preparing to leave home, understanding conflict and healthy relationships. See the Education section of our website for more details.

Are there any fees?

Our Home Truths sessions are fully funded and completely free of charge (with the exception of Broxbourne Borough council area). The cost of other sessions will be quoted at the time of the booking enquiry.

Can I fundraise for hyh?

We would love you to fundraise for us! Have a look at some ideas here. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to let us know what you’re planning and we will be in touch very shortly. We can provide fundraising tips and talks as well as our logo, banners, table cloths and collection buckets.

How do I donate to hyh and what could the money be spent on?

You can donate online through the website by using the big red donate button at the top of our page. For instance, £5 could pay for a travel warrant so a young person can get to their appointments; £30 could pay for a mediation session for a young person and their family, and £100 could pay for a Home Truths session for up to 30 young people.

How do I volunteer for hyh?

 

We need help in all sorts of roles, please get in touch with us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can let you know of any opportunities or check out the Volunteer section of our website.