Amir Story

Amir's Story


Amir arrived in Hertfordshire as a refugee escaping conflict in his own country.

Although he had his own property, he had little understanding of how to set up utility bills or his benefits and was referred to Herts Young Homeless for support. His Floating Support worker, Charlotte has been working with Amir closely over the last three months. Charlotte started by doing some budgeting with Amir so that he was more aware of what he had to pay and when and how much he had left over. Charlotte got in touch with a local charity to source some furniture for his flat and was able to get him a sofa, dining table and chairs, coffee table and chest of drawers.

Unfortunately Amir’s Universal Credit payments were delayed, leaving him with almost no money. In the meantime, Charlotte was able to refer Amir to the Food Bank for emergency food parcels whilst she chased up the benefit payments for him. Amir is now feeling more settled and knows that Charlotte is there to offer him continued support.



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Please note: to protect our service users, names have been changed and representative images used