Key Policies


We have a range of policies and procedures that help us provide a fair and standardised service.

A policy provides guidance on how a service is provided or how our organisation operates. It takes into account legislation and good practice.


Equality and Diversity Policy
This outlines hyh’s commitment to promoting equality and valuing diversity

Complaints procedure
Our formal complaints process for service users

Sending your comments
How to provide us with feedback to help us to improve our service


Privacy Statement

This outlines hyh's privacy policy


Whistleblowing Policy and Procedure

This outlines hyh's whistleblowing policy and procedure

Safeguarding Policy
An outline of our safeguarding practices

Fundraising Complaints Procedure
Our formal fundraising complaints procedure