Key Policies
We have a range of policies and procedures that help us provide a fair and standardised service.
A policy provides guidance on how a service is provided or how our organisation operates. It takes into account legislation and good practice.
Downloads
Equity, Diversity and Inclusion Policy
This outlines hyh’s commitment to promoting equity and valuing diversity and inclusion.
Complaints procedure
Our formal complaints process for service users
Sending your comments
How to provide us with feedback to help us to improve our service
This outlines hyh's privacy policy
Whistleblowing Policy and Procedure
This outlines hyh's whistleblowing policy and procedure
Safeguarding Policy and Procedure
An outline of our safeguarding practices
Fundraising Complaints Procedure
Our formal fundraising complaints procedure