Key Policies

 

We have a range of policies and procedures that help us provide a fair and standardised service.

A policy provides guidance on how a service is provided or how our organisation operates. It takes into account legislation and good practice.

Downloads


Equality and Diversity Policy
This outlines hyh’s commitment to promoting equality and valuing diversity

Complaints procedure
Our formal complaints process for service users

Sending your comments
How to provide us with feedback to help us to improve our service

 

Privacy Statement

This outlines hyh's privacy policy

 

Whistleblowing Policy and Procedure

This outlines hyh's whistleblowing policy and procedure

 
Safeguarding Policy
An outline of our safeguarding practices

Fundraising Complaints Procedure
Our formal fundraising complaints procedure