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Key Policies


We have a range of policies and procedures that help us provide a fair and standardised service.

A policy provides guidance on how a service is provided or how our organisation operates. It takes into account legislation and good practice.


Equality and Diversity Policy
This outlines hyh’s commitment to promoting equality and valuing diversity

Complaints procedure
Our formal complaints process for service users

Rights and Responsibilities
An outline of service users’ rights and responsibilities