Key Policies
We have a range of policies and procedures that help us provide a fair and standardised service.
A policy provides guidance on how a service is provided or how our organisation operates. It takes into account legislation and good practice.
Downloads
Equality and Diversity Policy
This outlines hyh’s commitment to promoting equality and valuing diversity
Complaints procedure
Our formal complaints process for service users
Rights and Responsibilities
An outline of service users’ rights and responsibilities
This outlines hyh's privacy policy
Whistleblowing Policy and Procedure
This outlines hyh's whistleblowing policy and procedure
Safeguarding Policy
An outline of our safeguarding practices
Fundraising Complaints Procedure
Our formal fundraising complaints procedure