Advice & Information

What is the service?

A  FREE, countywide, friendly and confidential advice service to 16 – 24 year olds who are homeless, experiencing housing difficulties or require general advice on their housing options. Through assessing the needs of the young person, either face to face, or over the telephone, the Advice & Information workers will give realistic advice and options to the young person and family members, as required. They will refer or signpost the young people on to the most appropriate support services.  Where possible, they will use their mediation skills in order to prevent a homeless situation by supporting the young person and their family to reconcile differences.  If homelessness cannot be prevented, the service will aim to support a young person to access appropriate accommodation.

Who is the service for?

16-24yr olds. Parents who are concerned about their 16-24yr old
Professionals who are working with 16-24yr olds

What areas are covered?

Hertfordshire

Length of service

Advice & Information team can offer support up to 4 weeks. If the young person requires support after this time they will either be referred to our Floating Support service or to other relevant agencies.

Contact us

Please contact us on: 0844 8330933, or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Referral process

You can access this service via telephone or email as above.